Refund policy

售后服务/After-Sales Services：

包裹在运输过程如有卡顿或任何情况 可以在IG 私信联系我们

If there are any delays or issues during the shipping process, please contact us via direct message on Instagram.

收到包裹后如果缺失/大面积瑕疵/错误商品 请记得在收到包裹36小时内联系我们

If there are any missing items, significant defects, or incorrect products upon receiving the package, please contact us within 36 hours of receiving the package.

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退货与退款政策 / Return and Refund Policy:

退款条件 / Refund Conditions:

发错货物、无法正常使用或超过3cm的瑕疵可申请退货/退款。

Products can be returned/refunded for wrong deliveries, inability to use, or over 3 cm defects.

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不予退货/退款 / No Return/Refund:

使用过的商品不予退货/退款，如开封后发现问题可提供退货。

Used products cannot be returned/refunded, but returns are accepted if a problem is detected after unsealing.

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退款处理 / Refund Process:

收到退货并确认商品未使用后开始退款，退款将在14个工作日内通过指定途径完成。

Refunds are processed after receiving unused returns, typically within 14 business days via specified methods.

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地址更改与自取服务 / Address Change and Pickup Service:

地址更改 / Address Change:

订单确认后不接受地址更改，请顾客在下单时确认地址准确性。

Address changes are not accepted after order confirmation; please confirm the address accuracy during checkout.

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自取服务 / Pickup Service:

目前不提供自取或面交服务选项。

Pickup or face-to-face services are currently not available.